Tenants

Welcome to being a tenant with CQ Executive Properties

We are looking forward to working with you throughout your tenancy to make you feel as comfortable in your new home as possible.

We understand every agency works differently, and everyone’s experience varies, so we have put together this Tenancy Kit to assist you and help make your tenancy as smooth as possible.

Your Property Manager will provide further details on each area throughout your tenancy, and we are always here to answer any questions you may have.

This information will form the basis of your tenancy with CQ Executive Properties so please take the time to read through the document to familiarise yourself with what to expect.

Please ensure you read through the attached before you move in so we can assist you every step of the way.

Moving into your New Home

Utility Connections

We will help you to connect with your home

Before moving into your new home, please remember to arrange the connection of your utilities

You will need to allow enough time for the connections to take place, so we suggest starting this process now.

The Whole House is a free service provided by CQ Executive Properties, who are there to help and ensure a smooth transition into your new home.

Please note, when your property manager conducts the condition report, they will switch the main power switch to the off position to ensure the electricity can be connected.

Condition Report

Complete and return

When collecting the keys to your new home, your property manager will provide a detailed condition report outlining the condition of the property.

It is your responsibility to go through this condition report thoroughly and make any notes in the tenant section and return this to our office within three business days.

By taking the time and completing your part of this process, you will avoid discrepancies and disagreements at the end of the tenancy allowing us to finalise your tenancy quickly.

Please note, a condition report is not a request for maintenance. Maintenance will need to be reported separately.

If you do not return the condition report to our office within the three business days, we will place the office copy on file, and this will be used at the end of the tenancy to finalise your tenancy.

Insurance

Protect yourself and your belongings

Your landlord will have their own building insurance, however as this will not cover your personal belongings or furnishings inside the house, we strongly recommend you take out a contents insurance policy to cover these items.

Your landlord is not liable for any belongings should they be damaged or stolen whilst at the property.

During Tenancy

Regular Inspections

Please make sure the property is well presented and ready for each inspection.

As your property manager, we are required to carry out regular inspections of your property for the landlord. We will provide ample notice prior to the inspection, and will work with you to ensure the time allocated is suitable.

It can be a great opportunity to talk through any issues or concerns, so please feel free to organise a time with us that you are able to be present. If you are not able to be home during this inspection, we can use our office set of keys to gain entry.

The purpose of a routine inspection is to ensure the property is clean, well maintained and in good repair. With this in mind, we will take these opportunities to report any maintenance to the owner, note the condition of the property and report any areas of concern.

The owner may choose to attend this inspection, or may simply await our inspection report which we will forward to them with photographs of the property.

Please ensure all personal items are securely locked away.

Paying Your Rent

As per the Residential Tenancy Act and signed lease agreement, it is your responsibility to ensure rent is paid on time and in full to CQ Executive Properties by the due date.

We have a zero tolerance policy for rent arrears.

Should your rent fall into arrears at any stage, we will immediately make contact and take the appropriate action. You will be contacted via text messages, phone calls, emails and / or letters.

Should the rent still not be paid, we are legally required to serve an appropriate 14 day notice to vacate.

To avoid any issues along the way, please communicate with your property manager in advance if the rent is going to be late for any reason so that we can work to find a solution with the landlord.

Lease Renewal

Towards the end of the tenancy, your Property Manager will be in contact to discuss your intentions for when the lease ends.

Under the Residential Tenancies Act, you are not required to sign a further fixed term lease agreement, however if the owner agrees, you can secure a lease for a set period of time where no rent increases or notices to vacate can be issued providing the security to feel settled in your home.

Tenant Responsibilities

General Cleaning

We recommend you regularly clean your property to ensure build up does not cause damage that will, in turn, affect the return of your bond.

Please ensure you clean the property with the correct cleaning products for the specific item and pay special attention to areas such as:

  • Grout between the tiles
  • Soap scum and mould in the bathrooms
  • Oil and grease in cooking areas
  • Walls and skirting boards throughout the property
  • Window sills and sliding door tracks

Flooring

Avoid damaging your flooring with these simple care tips:

  • Shoes, particularly high heels, can dent the floors, we recommend you take shoes off when inside.
  • Floor protectors should be placed on the bottom of all furniture.
  • Ensure furniture is not dragged across floors and that heavy items are not dropped on floors.
  • Excessive water will stain or damage flooring, so be moderate and avoid water where possible.

Should an accident occur we recommend you contact a cleaner.

  • Harsh cleaning products may cause further damage.
  • We recommend professional steam cleaning every 6-12 months
  • Extra care should be taken with heated appliances to avoid burns.

Window Furnishings

Please ensure care is taken with all your window furnishings including your blinds, curtains and any shutters.

To avoid damage, we recommend:

  • Draw curtains and blinds to avoid dirty marks and creasing. Tie up cords to avoid hazards.
  • Do not push your hands or operate window winders through closed blinds. To open windows/doors, always open blinds/curtains first.
  • Venetian blinds should be set in the open position before lifting.
  • Holland/roller blinds will need to be re-rolled if opened too far.
  • Pets may climb blinds and leave scratches or tears, avoid this through proper training or by keeping pets away from blinds.

Appliances

It is important to keep stoves, ovens, grillers and rangehoods free from any grease, or cooking fats.

  • Rangehood filters, exhaust fan covers and heating return air vents are often forgotten and require regular cleaning.
  • By maintaining these items throughout your tenancy, you will avoid long term damage when it comes time to vacate.
  • Please note that Stainless steel appliances must not be scrubbed with harsh or abrasive cloths. To avoid damage, please use approved cleaning products on stainless steel appliances.

Bins

If your bin goes missing or becomes damaged at any point throughout your tenancy, please advise your local council immediately and let us know of this.

  • Some councils may request a police report, however in most instances, the council will replace your bin on the next available collection day.
  • Councils require bins not be visible from the street.
  • If you live in a block of units, the Body Corporate will require the bins to be kept out of eyesight from the common areas.

Mail

  • Should you receive mail addressed to previous occupants, please write “Return to Sender” on the envelope and post it back.
  • If the mail is for the owner or landlord of your property, please forward it to our office and we can ask them to arrange their own redirection service.
  • When you vacate it is advisable to arrange a re-direction of your mail with Australia Post to avoid missing important correspondence.

Cars / Driveways

Oil and grease stains are unsightly and can be avoided by taking care of your driveway & vehicles.

  • Vehicles can randomly develop leaks which may go undetected.
  • It is highly recommended an oil tray is placed under your vehicle.
  • Any major works to your vehicle should be conducted at a mechanics workshop.
  • Always park in the designated areas for your property, and not on any grassed areas or garden beds.
  • It can be a costly exercise to re-sow lawn areas and reinstate garden beds. Breaking a water or gas meter can be even more costly.
  • Be mindful of where you park to avoid blocking in neighbours, and if there is guest parking available in communal areas, please ensure you leave these available for visitors.

Smoke Alarms

Change your clock, change your battery!

  • Smoke alarm batteries should be changed twice a year. Daylight savings is a great reminder of this.
  • The owner of your property may have engaged the services of a smoke alarm service company. They will contact you to arrange access every year to service your smoke alarm.
  • Please ensure the elected company is provided prompt access when this occurs.
  • Regardless of whether the owner does or does not service your smoke alarms, you are required to notify your property manager of any faults immediately.

Gardening

Unless otherwise specified, it is the tenant’s responsibility to maintain all garden areas on the property and the front nature strip. This includes:

  • Mowing and edging grassed areas
  • Weeding garden beds and paved areas
  • Pruning of bushes and regular watering

We are aware many people struggle with the maintenance of the garden areas.

  • We are able to provide you recommendations of professional gardeners upon request.
  • Regular maintenance avoids large costs in reinstating gardens to their original state.

Keys, Locks & Alarms

  • Although all care is taken, neither the agent nor the landlord can guarantee the keys have not been copied by previous occupants.
  • Should you choose to change the locks, it will be at your expense, and a copy of any and all new keys must be provided to the agent.
  • Re-coding alarms is also the tenant’s responsibility. The landlord/agent will provide the most recent alarm code.
  • It is not uncommon for alarm systems to be non-functional. Please check with your property manager if this is the case as it may not be provided within the tenancy.

Smoking

Do not smoke inside the property under any circumstances.

  • Please ensure you smoke outside at all times to avoid being served with a breach notice and excessive cleaning bills at the end of your tenancy.

Pets

Please ensure you notify us if you are thinking of getting a pet, this needs to be put to the owner for their approval.

Maintenance

It is important to understand your responsibilities as a tenant, as well as the landlords responsibilities when it comes to maintenance.

As a tenant, there are certain things we ask you do to ensure the property is well maintained throughout your tenancy, and to avoid any unnecessary call outs and costs.

Please ensure you read through the next pages and keep your home in a good condition.

Should maintenance occur due to mis-use or poor maintenance on behalf of the tenant, you may find yourself responsible for the payment of the invoice.

Urgent Maintenance

Urgent repairs can be phoned through to us, we can action them quickly, avoid further damage, and ensure you are safe and secure in your home.

You are not required to report urgent repairs to us in writing, however through your online access to Property Me you can report all maintenance, and as such add photographs or videos outlining the issue, you can also keep track of the progress as well.

Once we receive your maintenance request, we will communicate this to the owner for their instructions.

Please note that while we are the managing agents, we do not have the ability to approve maintenance without the owners approval.

Please include as much information as possible when reporting maintenance. Photographs or videos will help us speed up the process for you, as we can forward this through to the owner and tradespeople, thus reducing the back and forth which regularly causes delays.