Tenants

We recommend you regularly clean your property to ensure build up does not cause damage that will, in turn, affect the return of your bond.

Please ensure you clean the property with the correct cleaning products for the specific item and pay special attention to areas such as:

• Grout between the tiles
• Soap scum and mould in the bathrooms
• Oil and grease in cooking areas
• Walls and skirting boards throughout the property
• Window sills and sliding door tracks

Avoid damaging your flooring with these simple care tips:

• Shoes, particularly high heels, can dent the floors, we recommend you take shoes off when inside.
• Floor protectors should be placed on the bottom of all furniture.
• Ensure furniture is not dragged across floors and that heavy items are not dropped on floors.
• Excessive water will stain or damage flooring, so be moderate and avoid water where possible.

Should an accident occur we recommend you contact a cleaner.

• Harsh cleaning products may cause further damage.
• We recommend professional steam cleaning every 6-12 months
• Extra care should be taken with heated appliances to avoid burns.

Please ensure care is taken with all your window furnishings including your blinds, curtains and any shutters.

To avoid damage, we recommend:

• Draw curtains and blinds to avoid dirty marks and creasing. Tie up cords to avoid hazards.
• Do not push your hands or operate window winders through closed blinds. To open windows/doors, always open blinds/curtains first.
• Venetian blinds should be set in the open position before lifting.
• Holland/roller blinds will need to be re-rolled if opened too far.
• Pets may climb blinds and leave scratches or tears, avoid this through proper training or by keeping pets away from blinds.

It is important to keep stoves, ovens, grillers and rangehoods free from any grease, or cooking fats.

• Rangehood filters, exhaust fan covers and heating return air vents are often forgotten and require regular cleaning.
• By maintaining these items throughout your tenancy, you will avoid long term damage when it comes time to vacate.
• Please note that Stainless steel appliances must not be scrubbed with harsh or abrasive cloths. To avoid damage, please use approved cleaning products on stainless steel appliances.

If your bin goes missing or becomes damaged at any point throughout your tenancy, please advise your local council immediately and let us know of this.

• Some councils may request a police report, however in most instances, the council will replace your bin on the next available collection day.
• Councils require bins not be visible from the street.
• If you live in a block of units, the Body Corporate will require the bins to be kept out of eyesight from the common areas.

• Should you receive mail addressed to previous occupants, please write “Return to Sender” on the envelope and post it back.
• If the mail is for the owner or landlord of your property, please forward it to our office and we can ask them to arrange their own redirection service.
• When you vacate it is advisable to arrange a re-direction of your mail with Australia Post to avoid missing important correspondence.

Oil and grease stains are unsightly and can be avoided by taking care of your driveway & vehicles.

• Vehicles can randomly develop leaks which may go undetected.
• It is highly recommended an oil tray is placed under your vehicle.
• Any major works to your vehicle should be conducted at a mechanics workshop.
• Always park in the designated areas for your property, and not on any grassed areas or garden beds.
• It can be a costly exercise to re-sow lawn areas and reinstate garden beds. Breaking a water or gas meter can be even more costly.
• Be mindful of where you park to avoid blocking in neighbours, and if there is guest parking available in communal areas, please ensure you leave these available for visitors.

Change your clock, change your battery!

• Smoke alarm batteries should be changed twice a year. Daylight savings is a great reminder of this.
• The owner of your property may have engaged the services of a smoke alarm service company. They will contact you to arrange access every year to service your smoke alarm.
• Please ensure the elected company is provided prompt access when this occurs.
• Regardless of whether the owner does or does not service your smoke alarms, you are required to notify your property manager of any faults immediately.

Unless otherwise specified, it is the tenant’s responsibility to maintain all garden areas on the property and the front nature strip. This includes:

• Mowing and edging grassed areas
• Weeding garden beds and paved areas
• Pruning of bushes and regular watering

We are aware many people struggle with the maintenance of the garden areas.

• We are able to provide you recommendations of professional gardeners upon request.
• Regular maintenance avoids large costs in reinstating gardens to their original state.

• Although all care is taken, neither the agent nor the landlord can guarantee the keys have not been copied by previous occupants.
• Should you choose to change the locks, it will be at your expense, and a copy of any and all new keys must be provided to the agent.
• Re-coding alarms is also the tenant’s responsibility. The landlord/agent will provide the most recent alarm code.
• It is not uncommon for alarm systems to be non-functional. Please check with your property manager if this is the case as it may not be provided within the tenancy.

Do not smoke inside the property under any circumstances.

• Please ensure you smoke outside at all times to avoid being served with a breach notice and excessive cleaning bills at the end of your tenancy.

Please ensure you notify us if you are thinking of getting a pet, this needs to be put to the owner for their approval.

It is important to understand your responsibilities as a tenant, as well as the landlords responsibilities when it comes to maintenance.

As a tenant, there are certain things we ask you do to ensure the property is well maintained throughout your tenancy, and to avoid any unnecessary call outs and costs.

Please ensure you read through the next pages and keep your home in a good condition.

Should maintenance occur due to mis-use or poor maintenance on behalf of the tenant, you may find yourself responsible for the payment of the invoice.

Urgent repairs can be phoned through to us, we can action them quickly, avoid further damage, and ensure you are safe and secure in your home.

You are not required to report urgent repairs to us in writing, however through your online access to Property Me you can report all maintenance, and as such add photographs or videos outlining the issue, you can also keep track of the progress as well.

Once we receive your maintenance request, we will communicate this to the owner for their instructions.

Please note that while we are the managing agents, we do not have the ability to approve maintenance without the owners approval.

Please include as much information as possible when reporting maintenance. Photographs or videos will help us speed up the process for you, as we can forward this through to the owner and tradespeople, thus reducing the back and forth which regularly causes delays.