We are looking forward to working with you throughout your tenancy to make you feel as comfortable in your new home as possible.
We understand every agency works differently, and everyone’s experience varies, so we have put together this Tenancy Kit to assist you and help make your tenancy as smooth as possible.
Your Property Manager will provide further details on each area throughout your tenancy, and we are always here to answer any questions you may have.
This information will form the basis of your tenancy with CQ Executive Properties so please take the time to read through the document to familiarise yourself with what to expect.
Please ensure you read through the attached before you move in so we can assist you every step of the way.
We will help you to connect with your home
Before moving into your new home, please remember to arrange the connection of your utilities
You will need to allow enough time for the connections to take place, so we suggest starting this process now.
The Whole House is a free service provided by CQ Executive Properties, who are there to help and ensure a smooth transition into your new home.
Please note, when your property manager conducts the condition report, they will switch the main power switch to the off position to ensure the electricity can be connected.
Complete and return
When collecting the keys to your new home, your property manager will provide a detailed condition report outlining the condition of the property.
It is your responsibility to go through this condition report thoroughly and make any notes in the tenant section and return this to our office within three business days.
By taking the time and completing your part of this process, you will avoid discrepancies and disagreements at the end of the tenancy allowing us to finalise your tenancy quickly.
Please note, a condition report is not a request for maintenance. Maintenance will need to be reported separately.
If you do not return the condition report to our office within the three business days, we will place the office copy on file, and this will be used at the end of the tenancy to finalise your tenancy.
Protect yourself and your belongings
Your landlord will have their own building insurance, however as this will not cover your personal belongings or furnishings inside the house, we strongly recommend you take out a contents insurance policy to cover these items.
Your landlord is not liable for any belongings should they be damaged or stolen whilst at the property.
Please make sure the property is well presented and ready for each inspection.
As your property manager, we are required to carry out regular inspections of your property for the landlord. We will provide ample notice prior to the inspection, and will work with you to ensure the time allocated is suitable.
It can be a great opportunity to talk through any issues or concerns, so please feel free to organise a time with us that you are able to be present. If you are not able to be home during this inspection, we can use our office set of keys to gain entry.
The purpose of a routine inspection is to ensure the property is clean, well maintained and in good repair. With this in mind, we will take these opportunities to report any maintenance to the owner, note the condition of the property and report any areas of concern.
The owner may choose to attend this inspection, or may simply await our inspection report which we will forward to them with photographs of the property.
Please ensure all personal items are securely locked away.
As per the Residential Tenancy Act and signed lease agreement, it is your responsibility to ensure rent is paid on time and in full to CQ Executive Properties by the due date.
We have a zero tolerance policy for rent arrears.
Should your rent fall into arrears at any stage, we will immediately make contact and take the appropriate action. You will be contacted via text messages, phone calls, emails and / or letters.
Should the rent still not be paid, we are legally required to serve an appropriate 14 day notice to vacate.
To avoid any issues along the way, please communicate with your property manager in advance if the rent is going to be late for any reason so that we can work to find a solution with the landlord.
Towards the end of the tenancy, your Property Manager will be in contact to discuss your intentions for when the lease ends.
Under the Residential Tenancies Act, you are not required to sign a further fixed term lease agreement, however if the owner agrees, you can secure a lease for a set period of time where no rent increases or notices to vacate can be issued providing the security to feel settled in your home.
We recommend you regularly clean your property to ensure build up does not cause damage that will, in turn, affect the return of your bond.
Please ensure you clean the property with the correct cleaning products for the specific item and pay special attention to areas such as:
Avoid damaging your flooring with these simple care tips:
Should an accident occur we recommend you contact a cleaner.
Please ensure care is taken with all your window furnishings including your blinds, curtains and any shutters.
To avoid damage, we recommend:
It is important to keep stoves, ovens, grillers and rangehoods free from any grease, or cooking fats.
If your bin goes missing or becomes damaged at any point throughout your tenancy, please advise your local council immediately and let us know of this.
Oil and grease stains are unsightly and can be avoided by taking care of your driveway & vehicles.
Change your clock, change your battery!
Unless otherwise specified, it is the tenant’s responsibility to maintain all garden areas on the property and the front nature strip. This includes:
We are aware many people struggle with the maintenance of the garden areas.
Do not smoke inside the property under any circumstances.
Please ensure you notify us if you are thinking of getting a pet, this needs to be put to the owner for their approval.
It is important to understand your responsibilities as a tenant, as well as the landlords responsibilities when it comes to maintenance.
As a tenant, there are certain things we ask you do to ensure the property is well maintained throughout your tenancy, and to avoid any unnecessary call outs and costs.
Please ensure you read through the next pages and keep your home in a good condition.
Should maintenance occur due to mis-use or poor maintenance on behalf of the tenant, you may find yourself responsible for the payment of the invoice.
Urgent repairs can be phoned through to us, we can action them quickly, avoid further damage, and ensure you are safe and secure in your home.
You are not required to report urgent repairs to us in writing, however through your online access to Property Me you can report all maintenance, and as such add photographs or videos outlining the issue, you can also keep track of the progress as well.
Once we receive your maintenance request, we will communicate this to the owner for their instructions.
Please note that while we are the managing agents, we do not have the ability to approve maintenance without the owners approval.
Please include as much information as possible when reporting maintenance. Photographs or videos will help us speed up the process for you, as we can forward this through to the owner and tradespeople, thus reducing the back and forth which regularly causes delays.
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